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Need to send something back to us? We accept unopened returns from the United Kingdom only. Please note, returns must be requested via emailing: firstname.lastname@example.org after which the return will be authorised.
Returns & Refund conditions
You can return unopened items within 14 days of receipt of your order (UK orders only). Once we receive your item back at our warehouse in the UK, we will process your refund. In order for us to accept your return, please ensure your item is unopened, and packed properly. You need to include the despatch note (order paperwork) in your return so we can process your refund. Any items received in an unsuitable condition may be refused. You are responsible for the cost of return postage. Any items returned are your responsibility until they reach our warehouse in the UK so we suggest you use a tracked delivery method and keep proof of postage.
Refunds should take no-longer than 7-10 working days following receipt. Refunds are made to the original payment method only. If you return your whole order, we will refund the cost of the items and the cost of standard delivery; express or other non-standard shipping costs will not be refunded. If you return part of your order, the cost of the returned items will be refunded; shipping costs will not be refunded. If you reject/do not claim your delivery and it is returned to us, the cost of the returned items will be refunded; shipping costs will not be refunded. Your statutory rights are not affected by our returns policy.